Results of the First 3SC Prime Stakeholders Survey

Towards the end of 2019, 3SC launched the first Prime Stakeholders Survey. Prime Stakeholders are the organisations that 3SC delivers a service for as specified in a contract between both parties. 3SC currently deliver employment and justice services for a range of Primes.

The survey was formed of 15 questions covering:

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Working with 3SC.

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3SC’s approach to contract management.

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Communication with 3SC.

The aim of the survey was to ascertain Prime’s views on the quality of service being delivered. The views expressed in the survey will help ensure we are getting things right and that we can identify any areas where we can improve and enhance our existing and future provision.

Overall the responses to how well 3SC is working with Primes were extremely positive including:

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Overall, just over 95% of responses to all of the statements in the survey were positive responses of Strongly Agree or Agree.

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99% of responses about communication with 3SC were positive responses of Strongly Agree or Agree.

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96% of responses about working with 3SC were positive responses of Strongly Agree or Agree.

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91% of responses about 3SC’s approach to contract management were positive responses of Strongly Agree or Agree.

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There was only one response of Disagree throughout the survey, however, the respondent went on to comment that the gaps in service provision to meet the needs of their service users was outside of 3SC’s control.

A full copy of the report can be found here: 3SC Prime Stakeholders Survey – January 2020 Report v1.3

Denise Blackwell, Risk and Quality Manager, 3SC